Terms of service
Terms of Service
Last Updated: August 20, 2026
Welcome to Luxe Carats. These Terms of Service govern your use of our website and your purchase of products and services from Luxe Carats. By accessing our website or placing an order, you agree to these Terms of Service and our related policies.
Throughout these Terms, “Luxe Carats,” “we,” “us,” and “our” refer to Luxe Carats.
Products & Services
Luxe Carats offers fine jewelry, loose diamonds, custom jewelry, and related services.
We make every reasonable effort to accurately represent our products, including descriptions, measurements, diamond specifications, photographs, and other details. Because jewelry and diamonds may appear differently depending on lighting, photography, screen settings, and magnification, images may not perfectly represent an item’s appearance in person.
Carat weights, measurements, and other specifications may be approximate unless otherwise stated.
Diamond Grading & Certification
When a diamond is accompanied by an independent grading report, the grading information provided by Luxe Carats is based upon that report.
Diamond grading represents the professional assessment of the issuing laboratory. Luxe Carats does not independently guarantee that another laboratory, jeweler, appraiser, or third party will assign identical grades or valuations.
Any applicable grading report or certificate will be provided with the diamond or finished jewelry.
Pricing & Availability
All prices are listed in U.S. dollars unless otherwise stated.
Prices, product availability, and specifications are subject to change without notice. An item being displayed on our website does not guarantee continued availability.
We reserve the right to correct typographical errors, pricing errors, product information, or other inaccuracies and to cancel or refund an order affected by an error.
Orders & Payment
Orders are not considered confirmed until required payment has been successfully received and accepted.
Luxe Carats reserves the right to decline or cancel an order when necessary, including in cases involving suspected fraud, payment issues, pricing errors, or product availability.
Applicable sales tax will be collected as required by law.
Custom & Special Orders
Custom, personalized, made-to-order, altered, resized, and specially sourced items are created or obtained specifically for the client.
Once the applicable deposit or payment has been made and work or sourcing has begun, these purchases are final sale and are not eligible for return or exchange.
Production timelines provided for custom work are estimates and may vary depending on design requirements, materials, manufacturing, or circumstances outside of our reasonable control.
Loose Diamonds
All loose diamond purchases are final sale and are not eligible for return or exchange.
Each diamond offered by Luxe Carats is individually sourced and inspected prior to sale. Applicable grading reports or documentation will be provided when available.
Returns
Eligible, non-custom fine jewelry may be returned within 7 days of delivery, provided that it is unworn, unused, unaltered, and returned with all original tags attached, original packaging, documentation, certificates, and accessories.
Customers are responsible for return shipping costs.
Additional requirements are provided in our Return Policy, which forms part of these Terms of Service.
Shipping & Delivery
Shipping and processing times vary depending on the item purchased.
In-stock merchandise is generally processed within 1–3 business days. Custom, made-to-order, resized, and special-order pieces require additional production time.
Certain shipments may be insured and/or require an adult signature at delivery.
Customers are responsible for providing accurate shipping information and monitoring tracking information once an order has shipped.
Please refer to our Shipping Policy for additional information.
Warranty
Eligible Luxe Carats jewelry is covered by our one-year limited warranty against qualifying manufacturing and craftsmanship defects under normal wear.
Normal wear and tear, accidental damage, loss, theft, improper care, and damage caused by work performed by another jeweler are not covered.
Please refer to our Warranty & Jewelry Care Policy for complete details.
Intellectual Property
All Luxe Carats website content—including our branding, logos, photographs, graphics, written content, product descriptions, and original designs—is owned by or licensed to Luxe Carats unless otherwise indicated.
Content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
Website Use
You agree not to use this website for unlawful or fraudulent purposes or in a manner that could interfere with the operation or security of the website.
You may not attempt to gain unauthorized access to our website, systems, customer information, or other restricted information.
Third-Party Services
Our website may use or provide access to third-party services, including payment processors, shipping carriers, social media platforms, and other service providers.
Luxe Carats is not responsible for the independent practices, policies, or availability of third-party services.
Limitation of Liability
To the fullest extent permitted by applicable law, Luxe Carats will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Governing Law
These Terms of Service and transactions with Luxe Carats are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Changes to These Terms
Luxe Carats may update these Terms of Service periodically. The version posted on our website at the time of use or purchase will apply, subject to applicable law.
Contact Us
Questions regarding these Terms of Service may be directed to:
Luxe Carats
hello@luxecaratsco.com