Refund policy
Return Policy
At Luxe Carats, every piece and diamond is thoughtfully selected, carefully inspected and packaged with care. We want you to feel confident in your purchase and are happy to accept eligible returns under the following guidelines.
Ready-to-Wear Fine Jewelry
Eligible ready-to-wear fine jewelry may be returned or exchanged within 7 days of delivery.
To qualify, the item must:
* Be unworn and unused
* Have all original tags attached
* Be returned in its original packaging and shipping materials
* Be in the same condition in which it was received, with no signs of wear, damage, alteration or resizing
* Include all certificates, documentation and accessories originally provided with the purchase
Items that do not meet these requirements may not be eligible for a return, exchange or refund.
Complimentary Return Shipping
For eligible returns within the United States, Luxe Carats will provide one complimentary insured return shipping label.
The customer is responsible for ensuring the item is securely packaged according to the provided instructions. Luxe Carats is not responsible for returned merchandise shipped without the provided label or contrary to the return instructions.
Original expedited shipping charges, if applicable, are nonrefundable.
Loose Diamonds
All loose diamond purchases are final sale and are not eligible for return or exchange.
Before purchase, Luxe Carats provides the available diamond specifications, grading report and related documentation so that each client can review the diamond and make an informed decision. Every diamond is carefully inspected by Luxe Carats before delivery, and any applicable grading report will accompany the purchase.
This final-sale policy applies to diamonds from Luxe Carats’ available inventory as well as diamonds specially sourced or reserved for a client.
Custom and Special-Order Jewelry
Custom-designed, personalized, engraved, resized, altered, made-to-order and specially sourced pieces are created or obtained specifically for the client and are final sale.
Before custom work begins, the design details and pricing will be reviewed and approved by the client. The client’s deposit confirms approval to proceed and becomes nonrefundable once materials have been ordered or production has begun.
Starting a Return
To request a return or exchange, contact hello@luxecaratsco.com within 7 days of delivery. Please include your name, order number and the item you wish to return.
Once the return is approved, Luxe Carats will provide return instructions and a complimentary insured shipping label. Merchandise sent without prior authorization may not be accepted.
Refunds
Returned merchandise will be inspected upon receipt to ensure it meets the return requirements. Once approved, the refund will be issued to the original payment method.
Please allow several business days for your financial institution to process and post the refund after it has been issued.
Luxe Carats reserves the right to decline returns that do not meet the conditions outlined above.