Shipping policy

Shipping Policy

At Luxe Carats, every order is carefully inspected and securely packaged before shipment. We take special care when shipping fine jewelry and diamonds to help ensure your purchase arrives safely.

Processing & Shipping Times

In-stock items are typically processed and shipped within 1–3 business days after payment has been received and verified.

Custom, made-to-order, resized, or special-order jewelry will have a longer processing time. Estimated production and delivery timelines will be provided at the time of purchase.

Please note that processing times are separate from carrier transit times.

Shipping Rates

Applicable shipping charges, if any, will be displayed at checkout or communicated before your order is finalized.

Insured Shipping

Luxe Carats uses trackable shipping methods for all shipped orders.

High-value jewelry and diamond shipments may also be fully insured and require an adult signature upon delivery. Signature requirements cannot be waived when required by Luxe Carats or the shipping carrier.

For security purposes, Luxe Carats reserves the right to select the appropriate shipping carrier and service based on the value and destination of an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

For fraud prevention and security, we may require additional verification before shipping an order. Certain high-value purchases may be required to ship to the verified billing address associated with the payment method.

Once an order has shipped, we may be unable to change or redirect the delivery address.

Tracking Your Order

Tracking information will be provided once your order has shipped. Please allow time for the carrier’s tracking system to update after your shipping confirmation is received.

Delivery

Customers are responsible for monitoring tracking information and making arrangements to receive packages requiring a signature.

Please inspect your package promptly upon delivery. If your package arrives damaged or you believe an item is missing, please contact hello@luxecaratsco.com as soon as possible so we can assist you.

Carrier Delays

Once a package has been accepted by the shipping carrier, delivery times may be affected by weather, holidays, carrier disruptions, or other circumstances outside of Luxe Carats’ control.

While we cannot guarantee carrier delivery dates, we will assist whenever possible if an issue arises with your shipment.

Questions About Your Shipment

For questions regarding an order or shipment, please contact:

hello@luxecaratsco.com